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NOTICE: Due to COVID-19 and shipping restrictions, we are unable to ship to some countries. Click here to learn more.

Returns and refunds

We are happy to offer a return or refund in the following situations:

  1. Faulty goods: If you have received a flask that is un-usable or faulty, we will offer a full refund including shipping costs.
  2. Unsuitable goods: If you believe your flask is unsuitable for any other reason, we will offer you a store credit for the purchase amount – less shipping. You must claim this store credit within 14 days of receiving your order, and you must return your flask in an un-used condition.  

 

Quality guaranteed

We are proud of our flasks, and know you’ll be impressed by the high quality of our production. This is why we are happy to offer a 12 month manufacturing warranty.

 

CLAIMING UNDER WARRANTY

If you need to organise a return or refund on your flask, you’ll need to fill in our claim form which is found below and a customer service representative will be in touch within 72 hours.

 

WHAT IS COVERED:

  • Material Issues
  • Workmanship Issue
  • Defective Products

 

WHAT IS NOT COVERED:

  •  Normal Wear & Tear
  •  Accidental Damage (eg: a dropped product)
  •  Product Misuse & Improper Care
  •  Cleaning Related issues

 

 

CLAIM FORM

Please note that without proof of purchase made by Fressko are unable to accept claims.





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COVID-19 Important notice

Due to COVID-19 and shipping restrictions, we are unable to ship to the following countries at this time. Apologies for the inconvenience.

If you are in Saudi Arabia please contact www.shub.coffee for your nearest store.

Affected Countries

Austria

Cyprus

Djibouti

Israel

Italy

Jordan

Korea

Kuwait

Libya

Malta

Mongolia

Netherlands

Ukraine

Saudi Arabia

Slovenia

Spain

And the people’s Republic of China (including mainland China, Hong Kong SAR, Macau SAR and Taiwan)

COVID-19 Important notice

Due to COVID-19 and shipping restrictions, we are unable to ship to the following countries at this time. Apologies for the inconvenience.

If you are in Saudi Arabia please contact www.shub.coffee for your nearest store.

Affected Countries

Austria

Cyprus

Djibouti

Israel

Italy

Jordan

Korea

Kuwait

Libya

Malta

Mongolia

Netherlands

Ukraine

Saudi Arabia

Slovenia

Spain

And the people’s Republic of China (including mainland China, Hong Kong SAR, Macau SAR and Taiwan)